Forms Notifications emails sent to Spam

Incident Report for Formstack

Resolved

Starting at approximately 2:15pm Eastern on Feb 13th, some Notification emails from Forms were blocked due to an enforcement of DMARC standards. We saw enough emails being blocked that we relaxed those security settings at 12:00noon on Wednesday the 14th. During that time, it is possible that some Forms emails were redirected to users' spam folders, and it is possible that emails were blocked by users's systems altogether, depending on your organization's email policies. Currently, Formstack utilizes secure settings for both SPF and DKIM, but uses relaxed settings for DMARC. This will be secured in the future, when we can be confident that customer email systems will not block the emails.

Posted Feb 13, 2024 - 16:00 EST